Collection of Your Personal Information
We collect information to provide better services to all of our users – from figuring out basic stuff like what browser you use, to more complex things like which resources or courses would suit you most.
We collect non-sensitive information, such as your name, address, telephone number, e-mail address or school/organisation name, which you knowingly provide to us.
We may collect Personal Information from you offline, such as when you attend one of our events, during phone calls with Cool Australia representatives, or when you contact Cool Australia.
We may combine personal information you provide us with with information we collect throughout your use of the Cool Australia website. We may also combine your personal information with information we collect from other Cool Australia websites or services.
How We Use Information We Collect
We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect Cool Australia and our users.
We use information collected by us to communicate with you, to provide related customer services and to send you newsletters and marketing communications that we believe may be of interest to you.
We use information collected from cookies and other technologies to improve your user experience and the overall quality of our services.
Cool Australia processes personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.
We work hard to protect Cool Australia and our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information we hold.
We restrict access to personal information to Cool Australia employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.
Information We Share
We do not share personal information with companies, organisations and individuals outside of Cool Australia unless:
- We have your consent to do so
- For legal reasons to meet any applicable law, regulation, legal process or enforceable governmental request.
Accessing and Correcting Your Personal Information
If you ask, in most cases we must give you access to the personal information that we hold about you, and take reasonable steps to correct it is incorrect. We will try to make the process as simple as possible.
How to Make a Complaint
You can complain to us in writing about how we have handled your personal information. We will respond to the complaint within 5 business days after receiving your complaint.
Information for Under 18s
If you are under 18, be sure to obtain your parent’s or guardian’s permission before you send any information about yourself (your name, address, e-mail address, etc.) to us or anyone else over the Internet.
How can I change my details?
If you are a subscriber to Cool Australia you can update your contact information or other personal information at any time by:
Calling us – 1300 853 810
Emailing – [email protected]
Posting to –
127A Chapel Street
Windsor VIC 3181